Video conferencing software – navigating through the maze

Making the transition to regular video conference from face to face meetings is a technology blockage for some, which is understandable after dropped Skype connection experiences in the past!

Technology has moved on in leaps and bounds, and the video conference platform is more robust compared with even a couple of years ago. However, it still provides moments of intense frustration, and even yesterday morning during two video conference Skype calls, the connection was lost a couple of times, then screen sharing dropped out when trying to move between two screens.

There are currently a number of well established video conference platforms – Skype, Skype for Business, Webex from Cisco, Zoom, Microsoft Teams, Goto Meetings along with the more mobile device specific such as Facetime and Google Hangouts or Duo.

Having had long debates with Stephen Anderson (an established mediator who lives and works in Ipswich, who loves experimenting with new technology!) over the years, Zoom always seems to have the more edge when it comes to positive reviews. When we’ve used it in the past, never in anger it has to be said, the call connection has never been interrupted or lost.

Connectivity will depend on the quality of your internet connection, which we would recommend is not a 4G hotspot linked from your phone.

Zoom meetings free offer :-

  • free personal meetings for up to 100 participants
  • Unlimited 1 to 1 meetings
  • 40 minutes on group meetings of 3 or more participants
  • Simultaneous screen sharing
  • Secure AES 256 bit encryption

Getting your clients onboard will always be the next challenge, but if you’ve been able to get the platform up and running, then it’s easier to convince your clients to watch a demo then give it a try. Moving to more than two clients will requires upgrading to the Pro version at £11.99 pcm, and the limit of call duration is increased from 40 mins to 24 hours – that’s probably more than adequate for any seasoned mediator!

With all the issues of self isolation in the UK and many other places around the world, it offers a unique opportunity at a time where face to face meetings are not possible, now is the time to give video conferencing a go.

Now is the time for family mediators to embrace new technology

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We are living in unprecedented times as the coronavirus affects individuals, businesses and schools with a huge impact. As the government increases restrictions of social gatherings and movements to try and contain the virus, we know that this poses many challenges for mediation services and individual mediators. Deciding how to meet with clients and tracking all aspects of the cases are both real issues.

Now is the time more than ever before to embrace technology to assist, which will also have an impact on the long-term. Technology which has been rapidly evolving for a number of years and is ready to support this transition.

Video conferencing

Mediation has been an area that has been reluctant to embrace online mediation, because of the sensitive nature of family separation. However video conferencing can provide many benefits with cost and time savings compared to room bookings, for both MIAM and mediations. Software packages such as Zoom, Skype, Microsoft Teams, along with FaceTime which some clients may be more familiar with. We’ve spoken with a number of services over the past few week that are already moving appointments to online with immediate effect.

Case management

We’ve been working with family mediation services since 2012, and we are here to support services through the challenges in the wake of the coronavirus.

Progress Mediation, is case management software designed to run online, whether you have a Windows or Apple Mac computer. All you will need is a browser with Microsoft Word, without needing to install extra software. Progress Mediation can help you through the mediation stages, without the need for a physical file. This makes it the perfect tool to run from home or an outreach location.

With the government imposing restrictions on everyday lives, this will put additional stress and strain on relationships, and when things return to normal people will need help. Now is the time to plan to make changes to meet the needs.

We regularly add new features in the case management software, and our clients are convinced Progress Mediation supports family mediation to make case management quicker and easier. Introducing standard templates and dynamic documents (for creating MoU’s) will have a significant impact in streamlining case management, saving time and money.

We’re here to help, so email or call us to talk about how we together support families around the UK.